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business english course
course outline

  Elementary
 1Meeting PeopleDuring this unit you will:
  • practice introducing yourself to others.
  • the names of various countries, nationalities and the languages spoken.
  • practice talking about occupations and making office conversation.
  • learn how to express likes and dislikes.
  • talk about time: days of the week, months, dates, times.
  • practice describing daily routines and schedules.
    •  2Business Communication 1During this unit you will:
  • practice using the telephone in the office.
  • learn how to take telephone messages.
  • practice writing and reading a memo, email and fax.
    •  3Socializing 1During this unit you will:
  • practice describing an office.
  • learn how to make invitations.
  • practice following a map.
  • talk about hobbies.
    •  4Business TravelDuring this unit you will:
  • practice booking a business trip overseas.
  • learn how to arrange flights and hotel reservations.
  • talk with a travel agent.
  • practice checking into and out of a hotel.
  • learn how to pay a bill and dispute a bill.
  • learn how to apologize for a mistake.
  • Practice getting from the airport and asking for directions on transport.
    •  5Office SkillsDuring this unit you will:
  • practice taking telephone messages.
  • learn how to tell someone they have dialed the wrong number.
  • talk about your work schedule and describe your job.
  • practice introducing a new employee.
  • learn how to take an order.
    •  6The WorkplaceDuring this unit you will:
  • practice talking about different types of jobs and what people do.
  • describe the people you work with.
  • learn how to describe office routine.
  • practice talking about likes, dislikes and preferences.
  • practice interviewing staff on how they do their jobs and talking about work problems.
    •  7Business ExpensesDuring this unit you will:
  • practice talking about an office budget and about money generally.
  • practice shopping techniques.
  • experience a meeting about office expenses and talk about ways to reduce expenses as well as writing the meeting minutes.
  • discuss claiming business expenses.
    •  8Companies 1During this unit you will :
  • learn how to discuss company structure.
  • practice discussing what companies do and the different roles in an organization.
  • practice reading business cards.
    •  9EntertainmentDuring this unit you will:
  • practice taking a business trip.
  • learn how to make small talk in various situations.
  • practice ordering in a restaurant.
  • learn how to thank someone and write a thank you letter.
  • learn how to accept a gift politely.
  • practice arranging an evening at the theater.
    •  10Elementary ReviewDuring this unit you will:
  • review the skills taught in previous units.
  • practice describing office routine, answering the telephone, writing an email, going on a business trip and more.
    •   Lower Intermediate
     11Companies 2During this unit you will:
  • learn how to describe company structure.
  • write emails and a diary.
  • practice telephoning a company.
  • practice reading newspapers.
  • practice talking about your job.
  • learn how to complain about service.
    •  12Socializing 2During this unit you will:
  • practice making lunch arrangements with colleagues.
  • practice describing office location.
  • learn how to make invitations and write emails.
  • learn how to ask for directions and give directions.
  • practice socializing with colleagues.
    •  13Processes & OperationsDuring this unit you will:
  • learn how to find information in an equipment manual.
  • practice making a complaint and filling in a complaint form.
  • practice attending a seminar on new office equipment, taking notes and reading a brochure.
  • explain office processes and describe a job.
    •  14Brand PowerDuring this unit you will:
  • practice talking about companies and what they manufacture.
  • practice talking about different brands and products.
  • practice conducting market research, shopping and comparing brands.
    •  15Making ArrangementsDuring this unit you will:
  • practice arranging events in a business diary.
  • learn how to change arrangements.
  • practice arranging a conference.
  • practice ordering goods by phone, email and fax.
    •  16ConferencesDuring this unit you will:
  • practice making arrangements for a conference.
  • learn how to ask for a quote and discuss quotes with a conference organizer.
  • practice reading a conference program.
  • listen to a conference speaker and make notes.
  • practice asking and responding to questions.
  • practice saying good bye to conference delegates and exchanging business cards.
  • practice arranging sightseeing after the conference has finished.
    •  17Ordering Goods & ServicesDuring this unit you will:
  • practice explaining services offered by businesses.
  • learn how to complain about poor service and apologize to clients for the poor service they received.
  • practice ordering goods by phone, email and fax.
  • learn how to deal with a problem and offer solutions.
  • discuss advertising goods and services and read promotional material.
    •  18MarketingDuring this unit you will:
  • listen to a lecture on marketing and advertising and take notes.
  • listen to a journalist interviewing a CEO.
  • practice attending an advertising team meeting.
  • read about consumer trends.
  • discuss online shopping and marketing techniques.
    •  19Progress UpdateDuring this unit you will:
  • discuss reasons for relocating an office and plan a relocation.
  • practice dealing with a real estate agent.
  • practice reading advertisements for offices to lease.
  • practice negotiating a decrease in rent.
  • practice organizing an relocation.
    •  20New PremisesDuring this unit you will:
  • practice investigating the poor performance of a business.
  • practice conducting customer feedback.
  • practice reporting sales results in a meeting, through graphs and tables and in a company annual report.
  • practice discussing a plan of action to improve poor performance.
  • practice checking a company’s share prices and performance through a specialist website.
    •   Upper Intermediate
     21Problem Solving 1During this unit you will:
  • practice reporting problems by telephone and email.
  • learn to deal with a wrong order.
  • practice complaining by telephone and by letter.
  • practice writing a letter of apology to a client or customer.
  • practice discussing problems in the workplace.
    •  22MeetingsDuring this unit you will:
  • practice conducting business meetings.
  • practice taking part in a meeting and taking minutes.
  • learn about meeting etiquette.
  • learn how to avoid communication breakdowns.
    •  23InterviewsDuring this unit you will:
  • practice listening to business radio programs and reading newspaper articles on the topic of interviews.
  • learn how to prepare for a job interview.
  • practice asking appropriate interview questions and answering them appropriately.
    •  24Staff AppraisalsDuring this unit you will:
  • practice giving job descriptions verbally and in written form.
  • learn how to conduct a performance appraisal.
  • practice filling in a staff appraisal.
  • learn how to give staff feedback.
    •  25Changes in the WorkplaceDuring this unit you will:
  • discuss flexible workplaces.
  • discuss different types of flexible workplaces and their advantages and disadvantages.
  • practice talking about different types of jobs and new types of employment.
  • discuss changes in work benefits.
    •  26Public RelationsDuring this unit you will:
  • discuss public relations and its importance to business.
  • learn how to write a press release.
  • discuss public relations successes and disasters.
  • discuss crisis management.
    •  27Management StylesDuring this unit you will:
  • practice listening and reading about management styles.
  • practice discussing what motivates people at work and management styles.
  • discuss mentoring employees.
  • practice organizing a corporate trainer to train staff in mentoring.
    •  28International TradeDuring this unit you will:
  • practice taking part in a trade fair.
  • practice inquiring about an order.
  • practice complaining about a missing order.
  • practice confirming arrangements with a customer.
  • practice reading about and listening to interviews about international trade.
    •  29Business Presentations 1During this unit you will:
  • learn how to structure a business presentation.
  • practice the introduction, main body and conclusion of a business presentation.
  • discuss different presentations and tips to make them more effective.
  • learn how to handle question time at the end of a presentation.
    •  30Feasibility StudyDuring this unit you will:
  • practice having a meeting to discuss a new business proposal.
  • discuss options and make plans.
  • practice organizing a consultant to conduct a feasibility study.
  • practice discussing marketing strategies in a meeting.
  • practice reading a report on a company in a newspaper.
    •   Advanced
     31Socializing 3During this unit you will:
  • practice meeting new business colleagues on a business trip.
  • practice communicating with colleagues in informal and formal situations.
  • learn how to make polite conversation.
  • learn about international customs and business practices.
    •  32Problem Solving 2During this unit you will:
  • practice discussing ways to solve a business problem.
  • listen to a radio interview with a workplace expert.
  • practice suggesting and proposing problem solving techniques.
  • practice hiring a consultant to assist with problem solving.
    •  33RecruitmentDuring this unit you will:
  • practice discussing recruitment methods.
  • practice discussing issues about recruitment and unemployment.
  • learn how to write CV and letter of application for a job.
  • learn about recruitment fairs and various ways of finding a job.
    •  34ConsumerismDuring this unit you will:
  • discuss the background of consumerism in the United States.
  • practice investigating consumer trends and online shopping.
  • practice dealing with customer complaints.
  • learn about customer’s rights.
  • practice analyzing the youth market.
    •  35FinanceDuring this unit you will:
  • practice discussing banking arrangements and financial health.
  • practice discussing personal finance disasters.
  • practice discussing new banking services.
  • practice discussing financial planning and a balanced portfolio.
    •  36Business Presentations 2During this unit you will:
  • practice ways to give an effective presentation.
  • practice listening and reading examples from business presentations.
  • learn how to assess a business presentation.
  • learn about more ways to deliver an effective presentation.
    •  37International Points of ViewDuring this unit you will:
  • discuss cross-cultural training for business.
  • exploring the business customs of different countries.
  • practice discussing cultural differences and the effect on business, particularly marketing.
  • practice conducting business deals in different cultures.
    •  38GlobalizationDuring this unit you will:
  • discuss entering the global market and consider cultural factors.
  • discuss globalization.
  • learn how to express opinions about globalization.
    •  39Corporate ResponsibilityDuring this unit you will:
  • practice discussing corporate responsibility and ethical investing.
  • examine business ethics.
  • discuss business and environmental protection.
    •  40InternetDuring this unit you will:
  • examine global Internet usage including statistics and examples.
  • practice listening and reading skills in relation to various Internet activities including reading newspapers online.
  • discuss the increase in Internet marketing and the popularity of shopping online.
  • investigate cases of Internet fraud and strategies for dealing with “scams”.
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